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Refund policy for LivehelpGenie

If for some reason the LivehelpGenie Application Services do not meet our stringent standard of availability, you may request a refund in the amount of 5% of your Monthly License Fee for each 30 minutes of continuous downtime. This guarantee is limited to a sum no greater than the amount that equals 50% of your Monthly License Fee. In the alternative, if no single period of downtime was 30 minutes are longer in duration, you may request a refund equal to the percentage of actual downtime that took place during the affected month multiplied by the amount of your Monthly License Fee. Although you may elect either remedy, either refund is your sole remedy for the failure of MindGenies to maintain 99.9% availability, subject to the limitations above stated, during any given calendar month. Refunds will be issued in the form of a credit towards your next invoice, unless the affected month was pre-established by you as your final month of service, and you have informed us of that in writing prior to the service outage and in such cases your refund will be issued via check or credit card payment (at our sole option) within 60 days of your request and upon our verification of the service outage, including the actual amount of downtime.

Refund policy for DotcomGenie

No refunds are available for domain name registrations.

For Web hosting we have a 30 day money back policy. So if the customer is not happy with the DotcomGenie web hosting services for some reason, he can get a refund within 30 days of date of purchase. The refund is immediately added to your Debit account with DotcomGenie , which you may use to fund future purchases. On request,Your refund will be issued via check or credit card payment (at our sole option) within 30 days of your request.