Quality Commitment
At MindGenies, quality commitment is embedded in our DNA - be it process, policy, and people.
The MindGenies quality assurance programs support both our customers and internal quality requirements, by following ISO standards.
The MindGenies quality assurance programs support both our customers and internal quality requirements, by following ISO standards.
Quality Objectives
- To provide services, which meet the standards, specifications, strategies, and codes of practice and meet up the customer needs and requirements.
- To strive for the upgradation of the technology & system to congregate customer requirements in ever changing market and continuous improvement & enhancement throughout the life of our products and services.
- Continual cut down in cycle time of processes, time for responses to customers, resource consumption, & defect level of the products.
- Involvement of People: - Involve all of our people in the quality process, since they control our performance. We will do this by leadership, communication and motivation, training and empowerment in quality matters
- Non Compliance- We strive to continually decrease any non-conformance in products, performance, or systems, through the use of nonconforming product reports as monitored at each Management Review.
- Satisfaction - We strive to continually evaluate and improve our quality systems through the use of customer surveys, feedbacks and management reviews.
- On Time Deliveries - To provide comprehensive service including Requirement analysis, Designing, Testing, and delivering etc, within the specified time and in conformance with customer requirements.
- To ensure all employees are trained or have the experience to carry out their duties in a competent manner
- MindGenies has a vibrant and open work culture where the thoughts and ideas of every individual are heard, and knowledge is respected. We strive to continually improve opportunities for growth for employees.
- Ensure prompt, action is taken in dealing with customer issues and the results of user surveys.
Our Quality Commitment Ensures
- Customer centricity - We believe in creating sustainable customer value and exceeding their expectations. We believe that the secret to unleashing exponential business growth lies in a 3600 conversation with customers, and an intimate understanding of what they desire and will desire in future.
- Quality Standards - We are fully committed to deliver quality software services & solutions that will meet or exceed our customers.
- Professional Development - Professional development of the individual and the organization. A highly dedicated and skilled workforce, backed by advanced technologies and facilities, and extensive training programs, result in faster turnaround times, better cost effectiveness, and higher accuracy.
- Corporate values - We shall also endeavor to nurture an environment where trust, fairness and flourishing integrity.
- MindGenies have incessant Power supply with backup facilities 24/7/365 Power Availability (300KVA Diesel Power Generator,& UPS) and all network connections have redundant ports as standby.
- Adequate Data Backup with CD Writer, Zip Drives etc
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